Last Updated: Sep 1, 2026

DUZUTO — TERMS AND CONDITIONS

These Terms and Conditions ("Terms") govern your access to and use of the Duzuto website, mobile applications, and related services (collectively, the "Platform"), and the services made available through the Platform (collectively, the "Services").

These Terms, together with the Duzuto Privacy Policy, Cancellation and Refund Policy, and any other guidelines, policies, service-specific terms, or additional terms published by Duzuto from time to time (collectively, "Additional Terms"), constitute a legally binding agreement between you and Duzuto.

For the purposes of these Terms, "Duzuto", "we", "us", or "our" means Duzuto LLM, a company incorporated under the laws of India, having its registered office at Darbhanga, Bihar.

The person accessing or using the Platform or booking Services is referred to as "you", "your", or "Customer".

By accessing or using the Platform, creating an Account, placing a booking, making a payment, or otherwise using any Service, you acknowledge that you have read, understood, and agreed to these Terms.

If you do not agree with these Terms, you must not access or use the Platform or Services.

1. ABOUT DUZUTO AND THE SERVICES

1.1 Technology Platform

Duzuto operates a technology-enabled marketplace that allows Customers to discover, request, schedule, book, and pay for certain home-based and other services offered by independent third-party service providers ("Professionals").

The Platform may facilitate the matching, scheduling, communication, payment collection, and other operational aspects relating to Services.

Unless expressly stated otherwise, Duzuto does not itself perform the Services provided by Professionals.

1.2 Professional Services

Services performed by Professionals through the Platform are referred to as "Professional Services".

Professional Services may include, without limitation, household assistance, cleaning, dusting, kitchen assistance, home maintenance, personal assistance, or other services that Duzuto may make available through the Platform from time to time.

The exact nature, scope, duration, pricing, and availability of each Professional Service will be displayed on the Platform at the time of booking.

Professionals are not authorised to make representations, commitments, warranties, or obligations on behalf of Duzuto unless expressly authorised by Duzuto in writing.

1.3 Duzuto's Role

Duzuto's role may include:

  • providing and maintaining the Platform;
  • facilitating discovery and booking of Professionals;
  • facilitating assignment or matching of Professionals;
  • facilitating payments;
  • providing booking and service-related communications;
  • providing customer support;
  • implementing service-quality and safety processes;
  • conducting reasonable onboarding, identity verification, and background checks where applicable; and
  • monitoring Platform activity for fraud, misuse, safety, and compliance purposes.

Duzuto does not guarantee that a Professional will always be available for a particular Service, location, time, or duration.

1.4 Matching and Assignment

Professional assignment or matching may be performed manually, automatically, algorithmically, or through a combination of methods.

Factors used for assignment may include availability, location, service requirements, booking time, Professional eligibility, ratings, historical performance, and other operational considerations.

Any matching, ranking, or display of a Professional does not constitute a guarantee, recommendation, endorsement, or warranty regarding the Professional.

1.5 Service Formats

Duzuto may offer Services through different formats, including:

  • instant bookings;
  • scheduled bookings;
  • one-time bookings;
  • bundled services;
  • prepaid service packages;
  • subscription plans; and
  • other service formats introduced from time to time.

Each offering may have specific pricing, validity, usage, scheduling, cancellation, refund, expiry, or carry-forward conditions.

Those conditions may be displayed on the Platform before purchase or booking and shall form part of the applicable agreement.

1.6 Service Availability

Duzuto does not guarantee that any particular Service, Professional, time slot, location, or service duration will always be available.

Duzuto may decline, reject, modify, reschedule, or cancel a booking where reasonably necessary due to availability, safety, operational, technical, legal, or other legitimate reasons.

1.7 Changes to Services

Duzuto may add, modify, suspend, restrict, replace, or discontinue any Service, feature, functionality, Professional category, pricing structure, or Platform component from time to time.

Where required by applicable law, Duzuto will provide appropriate notice of material changes.

2. ELIGIBILITY

2.1 Age

You must be at least 18 years old and legally capable of entering into a binding agreement under applicable law.

You agree to use the Platform and Services in compliance with:

  • these Terms;
  • applicable laws and regulations;
  • building and society rules;
  • security requirements; and
  • the lawful rights of Duzuto, Professionals, and third parties.

2.3 Business or Third-Party Bookings

If you make a booking on behalf of another individual, household, company, or organisation, you represent that you have the authority to do so and that the person receiving the Service will comply with these Terms.

3. ACCOUNT REGISTRATION

3.1 Account

Certain features require you to create an Account.

You may be required to provide information including your name, mobile number, email address, service address, location information, and other information required for booking, verification, payment, fraud prevention, or legal compliance.

3.2 Accurate Information

You agree that all information provided by you will be accurate, complete, current, and not misleading.

You must promptly update information that becomes inaccurate or outdated.

3.3 Account Security

You are responsible for maintaining the confidentiality and security of your Account and authentication credentials.

You must immediately notify Duzuto if you suspect:

  • unauthorised access;
  • misuse of your Account;
  • loss of access credentials; or
  • any other security breach.

3.4 Account Responsibility

You are responsible for activities performed through your Account, except to the extent that liability cannot lawfully be attributed to you.

Duzuto will not be responsible for losses arising from your failure to maintain the security of your Account, except where caused by Duzuto's negligence, wilful misconduct, or as otherwise required by applicable law.

3.5 One Account

You must not create or maintain multiple Accounts for the purpose of circumventing restrictions, promotions, cancellations, refunds, suspension, or other Platform controls.

4. BOOKINGS

4.1 Making a Booking

The Platform allows you to request Professional Services based on available Services, locations, time slots, and other conditions displayed at the time of booking.

You must provide accurate information regarding:

  • service location;
  • Service requested;
  • preferred date and time;
  • duration;
  • relevant service requirements; and
  • any other information reasonably required by Duzuto.

4.2 Booking Confirmation

A booking is confirmed only when confirmation is displayed or communicated through the Platform or another authorised Duzuto communication channel.

A booking request or payment attempt does not necessarily mean that a booking has been confirmed.

4.3 Professional Assignment

Once a Professional has been assigned, Duzuto may provide relevant Professional information through the Platform, subject to applicable privacy and safety requirements.

4.4 Availability

If Duzuto cannot arrange a Professional for the requested time or Service, Duzuto may:

  • offer an alternative time;
  • offer another available Professional;
  • request that you reschedule; or
  • cancel the booking.

Availability of an alternative Professional is not guaranteed.

4.5 Replacement Professional

If an assigned Professional becomes unavailable, Duzuto may attempt to arrange another Professional.

Duzuto does not guarantee that a replacement will be available.

4.6 Service Duration

Displayed service durations and completion estimates are generally indicative.

Actual completion time may vary because of:

  • condition of the premises;
  • service complexity;
  • access restrictions;
  • customer instructions;
  • availability of utilities;
  • unforeseen circumstances; or
  • other conditions at the service location.

4.7 Scope of Service

A Professional is expected to perform the Service booked through the Platform.

Requests for additional, materially different, or out-of-scope work may require:

  • additional time;
  • additional charges;
  • a separate booking; or
  • confirmation through the Platform.

Customers must not pressure or require Professionals to perform unsafe, unlawful, or materially different work.

5. CUSTOMER RESPONSIBILITIES AT THE SERVICE LOCATION

5.1 Access

You must provide the Professional with reasonable and timely access to the service location.

You are responsible for arranging:

  • building entry;
  • security clearance;
  • gate passes;
  • lift access;
  • parking where reasonably necessary; and
  • other permissions required for the Professional to access the premises.

5.2 Safe Environment

You must provide a reasonably safe and suitable environment for the Professional.

You must inform Duzuto or the Professional in advance about circumstances that could reasonably affect safety or service performance, including:

  • pets;
  • hazardous materials;
  • restricted areas;
  • construction work;
  • known safety hazards;
  • infectious or dangerous conditions;
  • aggressive animals; or
  • other unusual conditions.

5.3 Utilities and Equipment

Where the Service requires electricity, water, functional appliances, access to particular areas, or other basic utilities, you are responsible for making them reasonably available.

5.4 Delays

You must not cause unnecessary delays in the commencement or performance of the Service.

Delays caused by:

  • security;
  • building management;
  • customer instructions;
  • lack of access;
  • unavailable utilities; or
  • other customer-controlled circumstances

may affect the Service and may result in additional charges, reduced service time, rescheduling, or cancellation, subject to the applicable policy.

6. CANCELLATION, NO-SHOW AND REFUND POLICY

6.1 Cancellation

Bookings may be cancelled subject to Duzuto's Cancellation and Refund Policy.

The applicable refund or cancellation charge depends on the booking type, timing of cancellation, Professional assignment status, and circumstances of cancellation.

6.2 Instant Bookings

For instant bookings, the applicable refund rules shall be those displayed in Duzuto's Cancellation and Refund Policy.

6.3 Scheduled Bookings

Scheduled bookings may be cancelled subject to the cancellation window and refund conditions specified in the applicable Cancellation and Refund Policy.

6.4 Professional No-Show

Where a booking cannot be completed because the assigned Professional fails to attend without a valid reason, Duzuto may, subject to investigation and applicable policy:

  • arrange a replacement;
  • reschedule the booking; or
  • provide an applicable refund or credit.

6.5 Customer No-Show or Inaccessibility

If the Professional cannot reasonably access the service location because of the Customer's failure to provide access, permissions, or required conditions, the booking may be treated as a Customer no-show or access failure.

Any applicable charges or refunds will be determined under the Cancellation and Refund Policy.

6.6 Refunds

Refunds, where applicable, will be processed through the original or another supported payment mechanism.

Refund processing times may depend on the payment processor or banking institution.

7. FEES AND PAYMENTS

7.1 Fees

You agree to pay the applicable amount displayed on the Platform for the Service.

Fees may include:

  • Professional Service charges;
  • Platform or convenience charges;
  • applicable taxes;
  • additional service charges;
  • cancellation or no-show charges;
  • approved additional expenses; and
  • other charges expressly disclosed before or during booking.

7.2 Dynamic Pricing

Prices may vary based on factors including:

  • location;
  • demand;
  • availability;
  • service type;
  • time;
  • duration;
  • operational conditions; and
  • other marketplace factors.

7.3 Taxes

Applicable taxes, including GST where applicable, may be charged in addition to the displayed base price or included in the displayed price as indicated on the Platform.

7.4 Payment Methods

Payments may be made through payment methods made available by Duzuto, including UPI, cards, net banking, wallets, or other supported payment methods.

7.5 Third-Party Payment Processors

Duzuto may use third-party payment processors.

Payment transactions may also be subject to the terms, conditions, and privacy policies of the relevant payment provider.

7.6 Payment Failure

If a payment fails, is reversed, disputed, or otherwise remains unpaid, Duzuto may:

  • cancel or suspend the booking;
  • retry the payment where authorised;
  • restrict Account functionality;
  • recover amounts lawfully owed; or
  • take other lawful action.

7.7 Chargebacks

If you initiate an unjustified chargeback or payment reversal after receiving a Service, Duzuto may investigate the transaction and, where legally permissible, recover amounts legitimately owed to Duzuto or the Professional.

7.8 Changes to Pricing

Changes to pricing will generally apply to new bookings and will not alter the price of a booking already confirmed, except where an adjustment is required due to a Customer-requested change, additional Service, error correction, fraud, or applicable law.

8. OFF-PLATFORM PAYMENTS AND TRANSACTIONS

8.1 Platform Payments

All payments relating to Services booked through Duzuto must be made using payment mechanisms provided through the Platform.

8.2 No Direct Payments

You must not:

  • pay a Professional directly for a Duzuto booking;
  • request a Professional's personal payment details for bypassing Duzuto;
  • arrange future Services outside Duzuto to avoid Platform charges; or
  • otherwise circumvent Duzuto's payment mechanisms.

8.3 Consequences

Duzuto may suspend or terminate an Account involved in off-platform transactions.

Duzuto shall not be responsible for disputes, losses, injuries, property damage, fraud, or other consequences arising from Services or payments arranged outside the Platform, except to the extent liability cannot legally be excluded.

9. PREPAID BALANCES, PACKAGES AND SUBSCRIPTIONS

9.1 Prepaid Services

Duzuto may offer prepaid balances, packages, subscriptions, or bundled Service plans.

Such plans may be subject to specific:

  • validity periods;
  • usage limits;
  • booking conditions;
  • service categories;
  • scheduling restrictions;
  • cancellation rules; and
  • refund conditions.

9.2 Prepaid Balance

Where a prepaid balance is offered, it represents advance payment for eligible Services available through Duzuto.

Unless otherwise required by law or expressly stated:

  • it is non-transferable;
  • it does not earn interest;
  • it cannot be exchanged for cash;
  • it cannot be transferred to another Account; and
  • it may expire according to the validity period disclosed at purchase.

9.3 Subscription Plans

Subscription plans are subject to the terms displayed at the time of purchase.

Unused benefits may expire at the end of the subscription period unless Duzuto expressly provides otherwise.

9.4 Changes

Duzuto may modify future subscription prices, benefits, or plans.

Such changes will not retroactively modify benefits already purchased, except where permitted or required by applicable law.

10. CUSTOMER CONDUCT

You agree to treat Professionals and Duzuto personnel respectfully and lawfully.

You must not:

  • threaten, abuse, harass, intimidate, or assault a Professional;
  • discriminate against a Professional;
  • make inappropriate or unlawful demands;
  • intentionally provide false information;
  • intentionally obstruct Service delivery;
  • misuse the Platform;
  • create fraudulent bookings;
  • repeatedly abuse cancellation or refund mechanisms;
  • damage Professional property;
  • request unsafe or unlawful activities; or
  • engage in any conduct that creates an unreasonable safety risk.

Duzuto may suspend or terminate access where it reasonably believes that such conduct has occurred.

11. PROFESSIONAL SAFETY AND CUSTOMER SAFETY

Duzuto may implement safety measures including:

  • Professional identity verification;
  • onboarding checks;
  • background checks where applicable;
  • service monitoring;
  • customer support;
  • reporting mechanisms; and
  • other reasonable safety measures.

However, no verification, screening, rating, or safety process can guarantee that a Professional or Customer will never engage in misconduct.

You acknowledge that you should exercise reasonable care when allowing another person to enter your premises.

12. PROPERTY, VALUABLES AND DAMAGE

12.1 Customer Property

You are responsible for securing:

  • cash;
  • jewellery;
  • documents;
  • electronics;
  • fragile items;
  • confidential materials;
  • valuable objects; and
  • other sensitive property

before commencement of the Service.

12.2 Pre-existing Damage

Duzuto and Professionals shall not be responsible for:

  • pre-existing damage;
  • normal wear and tear;
  • defective or deteriorated materials;
  • inherently fragile surfaces;
  • improperly installed fixtures;
  • structural defects; or
  • damage unrelated to the Professional's actions.

12.3 Damage Claims

Any claim alleging property damage caused during a Service should be reported to Duzuto promptly through the Platform or designated customer-support channel.

Duzuto may request:

  • photographs;
  • videos;
  • invoices;
  • purchase information;
  • descriptions of the alleged damage;
  • information from the Professional; and
  • other reasonably necessary evidence.

Duzuto may investigate the matter and facilitate communication between the Customer and Professional.

12.4 No Automatic Admission

The existence of a complaint does not automatically establish liability by Duzuto or the Professional.

Duzuto may review the available evidence before determining whether any goodwill resolution, refund, credit, reimbursement, or other action is appropriate.

Nothing in this clause limits rights or remedies that cannot legally be excluded.

13. CUSTOMER COMPLAINTS AND SERVICE ISSUES

If you believe that a Service was:

  • not performed;
  • materially incomplete;
  • materially different from what was booked;
  • improperly performed; or
  • otherwise unsatisfactory,

you should report the issue to Duzuto through the Platform as soon as reasonably practicable.

Duzuto may investigate the complaint and may, depending on the circumstances:

  • request additional information;
  • contact the Professional;
  • arrange a corrective visit where appropriate;
  • offer a partial or full refund;
  • provide a credit;
  • reschedule the Service; or
  • take other appropriate action.

Any resolution shall be determined based on the circumstances, applicable policies, evidence available, and applicable law.

14. REVIEWS, RATINGS AND CUSTOMER CONTENT

14.1 Reviews

Duzuto may allow Customers to provide ratings, reviews, comments, photographs, feedback, or other content ("Customer Content").

14.2 Honest Reviews

Reviews must be genuine and based on the Customer's actual experience.

You must not:

  • submit fake reviews;
  • manipulate ratings;
  • threaten a Professional with a negative review;
  • offer or demand payment for reviews;
  • impersonate another Customer; or
  • intentionally provide misleading information.

14.3 Rights to Customer Content

By submitting Customer Content, you grant Duzuto a non-exclusive, worldwide, royalty-free licence to use, reproduce, store, display, distribute, adapt, and otherwise process that content for operating, improving, analysing, promoting, and providing the Platform and Services, subject to applicable law and the Privacy Policy.

14.4 Removal

Duzuto may remove or restrict Customer Content that it reasonably believes:

  • violates these Terms;
  • is unlawful;
  • is fraudulent;
  • infringes third-party rights;
  • is abusive or threatening; or
  • otherwise creates a risk to Duzuto, Professionals, Customers, or the Platform.

15. PROHIBITED PLATFORM USE

You must not:

  1. reverse engineer or attempt to extract source code from the Platform;
  2. interfere with Platform security;
  3. access systems without authorisation;
  4. use automated systems to scrape or collect Platform data;
  5. introduce malware or malicious code;
  6. impersonate another person;
  7. create fraudulent Accounts;
  8. manipulate bookings or ratings;
  9. exploit pricing errors;
  10. circumvent Platform restrictions;
  11. use the Platform for unlawful purposes; or
  12. interfere with the operation of the Platform.

16. PROFESSIONAL NON-SOLICITATION AND OFF-PLATFORM SERVICE ARRANGEMENTS

A Professional introduced to you through Duzuto is part of Duzuto's marketplace.

You agree not to intentionally circumvent Duzuto by directly engaging, hiring, soliciting, or arranging substantially similar services with a Professional outside the Platform for the purpose of avoiding Duzuto's booking or payment mechanisms.

This restriction applies during the period in which the Professional is made available to you through Duzuto and for such additional period as may be permitted by applicable law.

Duzuto may suspend or terminate Accounts involved in such conduct and may pursue lawful remedies where appropriate.

17. DUZUTO INTELLECTUAL PROPERTY

All intellectual property rights in the Platform, including:

  • software;
  • applications;
  • website;
  • branding;
  • logos;
  • designs;
  • text;
  • graphics;
  • interfaces;
  • databases;
  • features; and
  • Platform-generated materials

belong to Duzuto or its licensors, except third-party materials.

Subject to these Terms, Duzuto grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to use the Platform for its intended purpose.

You must not copy, reproduce, modify, distribute, sell, lease, reverse engineer, or commercially exploit any part of the Platform without written permission.

18. FEEDBACK

If you provide suggestions, ideas, recommendations, bug reports, or other feedback regarding Duzuto, you agree that Duzuto may use such feedback without restriction or compensation, subject to applicable law.

19. PRIVACY AND DATA

Your use of the Platform is also governed by Duzuto's Privacy Policy.

Duzuto may collect and process information necessary to:

  • create and operate Accounts;
  • process bookings;
  • assign Professionals;
  • process payments;
  • provide customer support;
  • prevent fraud;
  • maintain Platform security;
  • improve Services;
  • comply with legal obligations; and
  • perform other purposes described in the Privacy Policy.

Duzuto may share information with Professionals, payment providers, technology providers, support providers, affiliates, regulators, law-enforcement authorities, or other third parties where permitted or required by applicable law and the Privacy Policy.

20. ELECTRONIC COMMUNICATIONS

You consent to receive Service-related communications through:

  • SMS;
  • telephone;
  • email;
  • WhatsApp;
  • push notifications; and
  • in-app messages.

These communications may include:

  • booking confirmations;
  • Professional assignment;
  • arrival updates;
  • cancellation information;
  • payment information;
  • account notifications;
  • customer support;
  • security alerts; and
  • other Service-related communications.

Certain transactional communications may be necessary for providing the Services and may continue even if you opt out of promotional communications.

21. ELECTRONIC RECORDS

Duzuto's electronic records may include:

  • booking records;
  • payment records;
  • timestamps;
  • Account activity;
  • cancellation records;
  • communication records;
  • Platform notifications;
  • Professional assignment records;
  • location information where collected;
  • customer-support records; and
  • other Platform-generated information.

To the extent permitted by law, such records may be relied upon by Duzuto for operational, fraud-prevention, investigation, dispute-resolution, and legal purposes.

22. THIRD-PARTY SERVICES

The Platform may integrate third-party services including:

  • payment providers;
  • mapping services;
  • communication providers;
  • analytics services;
  • cloud infrastructure;
  • identity verification providers; and
  • other technology services.

Duzuto does not control third-party services and is not responsible for their independent acts, omissions, availability, or policies, except to the extent required by applicable law.

Your use of such services may be subject to their respective terms and policies.

23. INDEMNIFICATION

To the maximum extent permitted by applicable law, you agree to indemnify and hold harmless Duzuto, its affiliates, directors, officers, employees, representatives, contractors, and service providers from claims, losses, damages, liabilities, penalties, costs, and reasonable legal expenses arising from:

  1. your breach of these Terms;
  2. your misuse of the Platform;
  3. your violation of applicable law;
  4. your conduct toward a Professional;
  5. damage caused by you to property;
  6. fraudulent or unauthorised activity associated with your Account;
  7. your violation of third-party rights; or
  8. your use of Services in a manner not permitted under these Terms.

This clause does not apply to the extent that the claim results from Duzuto's own fraud, wilful misconduct, or liability that cannot legally be excluded.

24. LIMITATION OF LIABILITY

24.1 Platform

To the maximum extent permitted by applicable law, Duzuto shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive losses, including loss of profits, business opportunities, goodwill, or anticipated savings.

24.2 Professional Services

Duzuto does not itself perform Professional Services and does not guarantee the performance, conduct, quality, safety, availability, or outcome of a Professional.

However, nothing in these Terms excludes liability that cannot legally be excluded.

24.3 Maximum Liability

To the maximum extent permitted by applicable law, Duzuto's aggregate liability arising from a particular booking shall not exceed the amount actually paid by you to Duzuto in connection with that booking.

Where applicable law permits a contractual monetary limitation but requires a minimum amount or otherwise restricts such limitation, the limitation shall apply only to the maximum extent legally permissible.

24.4 Non-Excludable Liability

Nothing in these Terms shall exclude or limit liability for matters that cannot legally be excluded or limited under applicable law.

25. DISCLAIMERS

To the maximum extent permitted by law, the Platform is provided on an "as available" and "as is" basis.

Duzuto does not guarantee that:

  • the Platform will always be available;
  • the Platform will be uninterrupted or error-free;
  • every Service will be available;
  • a Professional will always be available;
  • a particular result will be achieved;
  • information displayed on the Platform will always be error-free; or
  • Services will meet every Customer expectation.

Descriptions, estimates, ratings, availability indicators, and other Platform information may be indicative and may change.

Nothing in these Terms excludes any statutory rights or protections that cannot legally be excluded.

26. ACCOUNT SUSPENSION AND TERMINATION

26.1 Duzuto's Rights

Duzuto may suspend, restrict, deactivate, or terminate your Account where reasonably necessary, including where:

  • you breach these Terms;
  • you engage in fraudulent activity;
  • you misuse refunds or promotions;
  • you engage in abusive conduct;
  • you engage in off-platform transactions;
  • you create safety concerns;
  • you provide materially false information;
  • you attempt to circumvent Platform controls; or
  • suspension is required for legal, regulatory, security, or operational reasons.

26.2 Investigation

Duzuto may temporarily suspend an Account while investigating complaints, suspected fraud, safety concerns, payment disputes, or violations of these Terms.

26.3 Customer Termination

You may stop using the Platform at any time.

You may request Account closure through the available customer-support mechanism.

26.4 Effect of Termination

Termination does not affect rights or obligations that accrued before termination.

Provisions concerning intellectual property, payments, indemnity, liability, dispute resolution, confidentiality, electronic records, and other provisions intended by their nature to survive shall survive termination.

27. FRAUD AND PLATFORM MISUSE

Duzuto may investigate activity that appears to involve:

  • fraudulent bookings;
  • fake Accounts;
  • payment fraud;
  • coupon or promotion abuse;
  • refund abuse;
  • chargeback abuse;
  • identity misuse;
  • manipulation of ratings;
  • off-platform transactions;
  • Professional poaching;
  • unauthorised Account access; or
  • other Platform abuse.

Duzuto may take appropriate action, including cancellation, refund restriction, Account suspension, Account termination, recovery of amounts, or legal action, subject to applicable law.

28. FORCE MAJEURE

Duzuto shall not be responsible for delays or failures caused by circumstances beyond its reasonable control, including:

  • natural disasters;
  • extreme weather;
  • fire;
  • flood;
  • epidemic or pandemic;
  • war;
  • terrorism;
  • civil unrest;
  • strikes;
  • government actions;
  • infrastructure failures;
  • telecommunications failures;
  • internet failures;
  • power failures;
  • payment processor failures;
  • cloud or technology infrastructure failures; or
  • failures of third-party service providers or Professionals.

29. GOVERNING LAW

These Terms shall be governed by the laws of India.

Subject to the dispute-resolution provisions below and applicable law, courts having jurisdiction over Bengaluru, Karnataka, India shall have jurisdiction over disputes arising from these Terms.

30. DISPUTE RESOLUTION

Duzuto encourages Customers to first contact customer support to resolve disputes informally.

Where a dispute cannot be resolved through customer support, the dispute shall, to the extent legally permissible, be resolved in accordance with the applicable arbitration laws of India.

The arbitration shall be conducted in Bengaluru, Karnataka, India, in English, by a sole arbitrator appointed in accordance with applicable law.

Nothing in this clause prevents either party from seeking urgent interim or injunctive relief from a court of competent jurisdiction where legally permitted.

31. CUSTOMER SUPPORT AND GRIEVANCE REDRESSAL

For booking, payment, Service, safety, or Account-related issues, Customers may contact Duzuto through the customer-support channels provided on the Platform.

Duzuto will make reasonable efforts to investigate and resolve complaints within applicable legal and operational timelines.

Where applicable under Indian law, Duzuto will maintain a grievance-redressal mechanism and designate a Grievance Officer as required by law.

The relevant contact details will be published on the Platform and updated from time to time.

32. CHANGES TO THESE TERMS

Duzuto may update these Terms from time to time.

Updated Terms may be published through the Platform.

Where required by applicable law, Duzuto will provide reasonable notice of material changes.

Your continued use of the Platform after the effective date of updated Terms constitutes acceptance of the updated Terms to the extent permitted by law.

33. SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision shall be modified or severed only to the minimum extent necessary.

The remaining provisions shall continue in full force and effect.

34. ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms without Duzuto's prior written consent.

Duzuto may assign or transfer these Terms to an affiliate, successor, purchaser, or other entity in connection with a merger, acquisition, restructuring, financing, sale of assets, or similar transaction.

35. NO WAIVER

Duzuto's failure or delay in enforcing any provision of these Terms shall not constitute a waiver of its rights.

A waiver of any particular provision shall not constitute a waiver of any other provision.

36. ENTIRE AGREEMENT

These Terms, together with the Privacy Policy, Cancellation and Refund Policy, and applicable Additional Terms, constitute the entire agreement between you and Duzuto concerning your use of the Platform and Services.

They supersede prior communications, representations, or agreements concerning the same subject matter, except where expressly agreed otherwise.

37. THIRD-PARTY RIGHTS

Except where expressly stated otherwise or required by applicable law, these Terms do not create rights in favour of any third party to enforce any provision of these Terms.

38. NOTICES

Legal notices to Duzuto may be sent to support@duzuto.com

Duzuto may update these contact details from time to time through the Platform.

39. ACCEPTANCE

By accessing the Platform, creating an Account, requesting or booking a Service, making a payment, or otherwise using the Services, you confirm that:

  1. you have read these Terms;
  2. you understand these Terms;
  3. you have the legal capacity to accept these Terms;
  4. you agree to comply with these Terms and applicable law; and
  5. you agree to the Privacy Policy, Cancellation and Refund Policy, and other applicable Additional Terms.

If you do not agree to these Terms, please do not use the Platform or Services.